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FAQs

Authentication and Appraisals

Do you authenticate instruments?

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We are a trusted voice in the vintage guitar community and have working relationships with iconic guitar brands, museums, auction houses, and insurance providers. We offer a full in-hand inspection and thorough authentication with a written appraisal of your stringed instrument or amplifier starting at $35 per instrument. Get in touch with us for discounted rates for larger collections.

Cumberland Guitars recommends a written statement of value for insurance purposes. We have seen enough flood and fire damaged guitars to know that the threat is real!

If you have an instrument that you are just curious about it's authenticity and current market value, bring it by anytime! We would love to take a look and help you determine what you have and what it is worth.

Covid-19

Do you have any zero contact or curbside pickup shopping options?

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Cumberland Guitars has taken multiple steps to minimize contact during these wild times. We offer Curbside Pickup for online purchases, over-the-phone orders, and repair shop drop-offs and pick-ups. We will also deliver for free within 15 miles of the store with no minimum purchase amount.

What other precautions are you taking?

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We sanitize the store actively throughout the day and have hand sanitizer and face masks available for our customers.

All customer-owned instruments in our repair shop are sterilized with UV-lights upon completion. This service is performed for free and will not harm your instrument. We are leading the industry with this technology!

Where can I get one of those cool mask extenders?

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In April of 2020, we began manufacturing a hard plastic mask-extending device that relocates the elastic straps of facemasks off the ear. This makes the masks more comfortable for extended use and helps the mask to form a tighter seal around the mouth and nose.

We have been donating these to regional hospitals, clinics, nursing homes, pharmacies, Police, and EMS. We will continue to manufacture and donate these until they are no longer needed.

If you or a loved one could use some, please get in touch and we will gladly give you as many as you need.

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Holiday Hours

Our Jamestown, KY showroom and repair shop will be closed until January 5th, 2022. Our online store will remain open and we will continue to ship daily. Have a safe and happy new year!

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