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FAQs

Appraisals

Do you offer appraisals?

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Yes! If you have an instrument that you would like to know the value of, bring it in! We would love to help you determine a current market value.

Authentication

Do you authenticate instruments?

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We are a trusted voice in the vintage guitar community and have working relationships with iconic guitar brands, museums, auction houses, and insurance providers. We offer a full in-hand inspection and thorough authentication with a written appraisal of your stringed instrument or amplifier starting at $35 per instrument. Get in touch with us for discounted rates for larger collections.

Cumberland Guitars recommends a written statement of value for insurance purposes. We have seen enough flood and fire damaged guitars to know that the threat is real!

Covid-19

Do you have any zero contact or curbside pickup shopping options?

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Cumberland Guitars has taken multiple steps to minimize contact during these wild times. We offer Curbside Pickup for online purchases, over-the-phone orders, and repair shop drop-offs and pick-ups. We will also deliver for free within 15 miles of the store with no minimum purchase amount.

How often do you sanitize the store?

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We sanitize the store actively throughout the day and have hand sanitizer and face masks available for our customers.

All customer-owned instruments in our repair shop are sterilized with UV-lights upon completion. This service is performed for free and will not harm your instrument. We are leading the industry with this technology!

Where can I get one of those cool mask extenders?

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In April of 2020, we began manufacturing a hard plastic mask-extending device that relocates the elastic straps of facemasks off the ear. This makes the masks more comfortable for extended use and helps the mask to form a tighter seal around the mouth and nose.

We have been donating these to regional hospitals, clinics, nursing homes, pharmacies, Police, and EMS. We will continue to manufacture and donate these until they are no longer needed.

If you or a loved one could use some, please get in touch and we will gladly give you as many as you need.

Our Products

What kind of products do you sell?

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We specialize in specialty guitars and amps! We carry hot new brands, cool used gear, and select vintage instruments for all budgets. We also stock hundreds of parts, pedals, pedalboards, stands, straps, accessories, luthier supplies, memorabilia and more. Our inventory is unique, always changing and always growing.

If there is a brand you’d like to see us carry, let us know!

Our Services

What type of services do you offer?

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In addition to repairs, restorations, modifications, and appraisals, we also offer tour support, collection curation, concierge services, and consignments.

For growing brands, we offer product design assistance, business development, warehousing, distribution, and marketing services.

Cumberland Guitars founder, Mark Blasko, has spoken about guitars in new product videos for numerous brands, on CNN’s Technology Watch, ToneTalk, The Guitar Guru Network, The Practicing Musician, and more. For media inquiries, contact us at:info@cumberlandguitars.com

Do you offer guitar lessons?

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New for Spring of 2021, the Cumberland Guitars Lesson Studio! We have a modern learning facility and a roster of great teachers. Contact the store for more info!

Do you sell gift cards?

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Gift cards are available in any amount and can be used in-store and online. They can also be used for lessons and repairs! Gift card purchases are non-refundable.

Is it true that you can "wake up" a dead sounding guitar?

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Sometimes! It's no secret that older acoustics that have been played hard just sound better. We can simulate years of playing in a week's time on your acoustic to help "wake" it up! Contact us for more info.

Repairs

Are repairs expensive?

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We approach every instrument we work on with your budget and expectations in mind. If a full restoration or multiple issues need to be addressed, we will present you with options and help you choose the best plan for your needs. Sometimes, a repair estimate will be higher than the instrument’s value. We are fully transparent with this and will help you make an informed decision.

Do you repair amps and pedals?

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Yes! We offer amp and effects pedal repair for all types and models, as well as custom pedalboard setups and wiring support so you can be sure that the sound you hear in your head is also what the audience hears.

What is hot rodding?

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Hot Rodding, in its most basic form, is modifying or upgrading an instrument for a specific benefit. Making it lighter, making it heavier, making the neck faster, making the pickups hotter, adding more tone control options, removing tone control options, and of course….making it look as cool as possible. 

It can be as easy as upgrading one part, or as complex as modifying every component with a specific goal in mind.  We love this process and would love to talk to you about your guitar goals and what we can do to help.

What repair services do you offer?

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Absolutely!  Our high-tech repair shop is packed with the latest repair tools and technology. From small jobs to massive overhauls, we are ready!  Our approach to repairs is unique - we want to to know how you play, what music you play, and what you like and dislike about your guitar. We take that info and tweak our adjustment parameters to give you a truly custom setup for you specific needs. Our specialty is hot-rodding! We want to squeeze every drop of performance out of every guitar we touch.  

Contact us for a free quote on all custom wiring options, full restorations, period-correct modifications, custom hardware installs, neck resets, bridge reglues, crack repairs, structural wood repairs, pickup routing, vintage pickup rewinding, broken headstocks, hand-sculpted bone nuts and saddles, inlay repairs, full refrets, finish work and more! 

What type of instruments do you repair?

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Cumberland Guitars specializes in guitars, but we are also well-versed in the construction and repair of basses, mandolins, banjos, ukuleles, cellos, violins, violas, lutes, ouds, requintos, bajas, zithers, harp guitars, dulcimers and more.  

Returns

What is your return policy?

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Unless sold “as-described”, used and vintage merchandise has a 3-day return period.

New items have a 7-day return period, and a 10% restocking fee.

If a return needs to be mailed to us, the buyer is responsible for return shipping expenses.

Read our full Returns Policy

Shipping

What's your shipping policy?

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We ship domestic and international 6 days a week!

In-stock items ship within 24 hours.

Most accessories ship via USPS, and larger items like guitars and amps ship through UPS. If you are certain that you would rather us use FedEx, please get in touch with us prior to making a purchase.

All items are shipped fully insured and tracking information will be provided as soon as it is generated.

Items being customized prior to shipping may need additional time. We will provide an ETA at the time of sale.

If Overnight or 2-Day shipping is required, please get in touch for a quote.


Read our full Shipping Policy

Store Credit & Trade-Ins

Do you accept trades?

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We love to trade! Bring your gear by and let’s make a deal!

Do you buy instruments?

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Yes! We are interested in any stringed instruments, any age, and any condition. We also buy amplifiers and effects.

We do not purchase or do any trading with PA equipment, recording gear, drums, or keyboards.


Do you sell on consignment?

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Whether you are selling one guitar or a whole collection, we make it a painless process for you.

Drop off your gear, and we’ll pay you as soon as it sells! Behind the scenes, we work to determine an accurate value of your instrument and perform any repairs needed to get top dollar. We handle the cleaning, photography, marketing, all communications with potential buyers, payment processing, shipping, packaging materials, and insurance.

We are super hands-on so that you can be hands-off! We will represent your instrument to our network of collectors and enthusiasts, displayed in our retail showroom, on our website, third party websites, and at guitar shows.

We charge a flat 20% of the sale price for this service.

Do you provide a safe location for private or online marketplace sales?

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If you are buying or selling an item on Facebook Marketplace or other platform, you can meet up at Cumberland Guitars during business hours, for free! Our showroom is safe, secure, and video/audio monitored.

Guitars4Vets

What is Guitars4Vets?

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Guitars4Vets is a non-profit organization that puts new guitars and lessons into the hands of veterans suffering from PTSD. To date, G4V has put over 4,000 veterans through the program! We are proud to have a working relationship with this fantastic organization since 2019!

Learn more at: https://guitars4vets.org/

How do I make a donation?

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To make a financial contribution, contact Guitars4Vets directly through their site.

Instrument donations can be made in person through our store. You can donate any stringed instrument, no matter the age and condition. We will perform any needed restorations and auction the guitar on your behalf, putting all proceeds back into Guitars4Vets.

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Covid-19 updates

Here's where we can talk about how the store is handling COVID-19. Store entry requirements, capacity, curbside pickup options, etc.

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